As members of the professional associations "Professional United Pet Sitters LLC" and "Pet Sitters Associates LLC", we follow their quality standards and codes of conduct and ethics. With years of experience, we also have developed our own high standards of customer service and loving pet care.

Scheduling

To ensure guaranteed service, we suggest that you contact us as soon as your travel or scheduled plans are firm.

Emergency Contacts 

Please notify us of any changes to your emergency information, including but not limited to:

• Cell phone numbers for you and your emergency contacts
• Regular and emergency veterinarians
• Changes in security alarm codes

Key Policy

If you wish, we can lock your keys in a secure box in our office until it is needed for pet care/house care services. Each key that we keep is marked with an identification number and the name of your pet (in case the keys are lost or stolen).  All other information is kept on a master list, separate from the key box.

If we keep your keys, future assignments can be handled via telephone. We are happy to return all keys after services have been completed; however it will be your responsibility to deliver or pickup the key to/from our office.

Keys will only be returned to you or your representative in person. We will not leave keys behind on the last day of service under any circumstances. This is necessary to safeguard the security of your home and the safety of your pets should an emergency arise and your return is delayed. 

Returning Home

Tails Of Putnam, LLC will continue our services until you notify us that you have returned home. We must receive a phone call as soon as you return. If you arrive home after business hours, you can leave us a voice mail on 845-490-9411.  If we do not hear from you, and we are  unable to reach you by phone, we will continue to make visits to assure the continued health and safety of your pet(s). In such cases you will be charged the appropriate extra visit fees. We will not assume that you have returned home safely unless we hear from you. 

Dangerous/Aggressive Animals

We believe that every dog is a treasured member of the family. However, not all dogs are suitable candidates for in-home pet care. Some dogs are overly territorial and can become dangerous when strangers enter their homes. This creates a hazard for us.

If your dog has a history of biting or attacking persons entering your home, kenneling may be a safer and more appropriate choice for all concerned.        

The temperament of each animal, regardless of prior history, will be evaluated at the initial consultation, and I reserve the right to refuse service to anyone on that basis. You know your dog best; so please inform me if you have any doubts about his/her ability to deal with strangers.  

Household and Pet Supplies

Please leave the appropriate quantity available for us to access. If extra supplies are needed during your absence, we will purchase them and reimbursement for the items will apply.

Payment

Payments for vacation services are due on the first day of service. Cash, check or money orders are accepted. For daily dog walking clients, payment is due on the last day of service each week.  There will be a $30 fee for any returned checks.

Cancellations

There are no charges or fees for cancellations. However, a regular service visit fee will be applied, if the client fails to notify us prior to our arrival. 

Emergency Calls

There are no additional charges or fees for emergency last minute calls.

Inclement Weather

We will walk your dog, rain or shine, unless you instruct us otherwise. We will wipe all muddy paws.  However, if a dangerous weather condition such as snow, lightning or hail arises, a scheduled walk will be postponed until immediately after the weather has cleared.  In cases of weather emergencies, we will make every effort to remain on schedule for Pet Sitter service visits. In extreme situations, the number of multiple visits may have to be reduced to accommodate road and traffic conditions. We will, however, remain in touch with you during that time.  We ask that when our services are rendered, that you provide us with a safe passage to your home i.e., shoveled driveways and walkways.   

Vaccinations

All dogs and cats must be current on their vaccinations prior to our services being contracted. To ensure that there are no complications after vaccinations have been administered, Tails Of Putnam, LLC requires that your pets have received their inoculations no less than one week prior to our first visit.

Preventative Medications

It is highly advised that your pet be on preventative heartworm medication. In addition, considering the climate in the New York area, a topical flea and tick treatment should be applied to your pets.

Certificates of Insurance

Tails Of Putnam, LLC is insured and bonded through the Pet Sitters Associates Insurance. Our certificates are available to view upon request. 

Privacy and Confidentiality

We do not share or sell your email or any other of your personal information you entrust to us.

Bert  
Max and Maddy 

 845-490-9411

info@tailsofputnam.com